Machine Diagnostics
Submit your machine make, model, serial number, and symptoms so Dr. DTG can assess the issue, identify likely causes, and recommend the right repair path.
Keep production moving with expert embroidery machine servicing and repair from Dr. DTG. Backed by over 20 years in embroidery and garment printing, our team supports commercial shops, startups, and decorators with diagnostics, maintenance guidance, parts support, and responsive repair help for Xtreme Tech XTPro, Happy Japan, and other commercial embroidery machines.
From diagnostics to preventive maintenance, Dr. DTG keeps commercial embroidery machines running reliably with knowledgeable technician support.
Submit your machine make, model, serial number, and symptoms so Dr. DTG can assess the issue, identify likely causes, and recommend the right repair path.
Routine service helps reduce thread breaks, stitch inconsistencies, downtime, and avoidable wear by keeping key embroidery machine systems properly cleaned, adjusted, and inspected.
Dr. DTG provides on-site repair in Southern California and return-to-depot repair options for other US states, backed by its California parts inventory.
Start by calling 714-770-0969 or submitting a repair ticket with your machine make, model, serial number, and a clear description of the issue, including stitch problems, error codes, noises, or recent changes.
Embroidery businesses count on Dr. DTG for practical support, fair service, and knowledgeable machine repair.
"I couldn’t be happier with my Embroidery Machine purchase, being affiliated with DrDtg&Embroidery Is a huge step for my business. John is a great person that takes care of every client as if you were family. ISS 2026 was great experience I can’t wait for delivery and Training."
"If you need anything embroidered go to Dr DTG. The owner, Mary, is very kind and welcoming, and will take the time to get to know customers. She is very accommodating and professional. I had her embroider my daughter's lunch bag, and she did a fantastic job! I would definitely..."
"John @ Dr. DTG Is Wonderful. He sold us a couple of amazing DTG printers, and also carries all the inks and pre-treatments for DTG printing. He also fully services our machines in the event of any problems. You won't regret doing business with Dr. DTG."
"Amazing customer service"
"Working with John and Mary has been such a pleasant experience, at first I had only purchased one machine but soon after became so busy that I was in the market for a 2nd machine! I highly recommend giving them a call if you are in the market for an..."
"By far this is the best embroidery company I have ever been to and I have been to many! It started with a demonstration of the machine I was interested in. John is so patient and explain everything as he walk you through the embroidery machine functions. Before you purchase..."
"If you need anything embroidered go to Dr DTG. The owner, Mary, is very kind and welcoming, and will take the time to get to know customers. She is very accommodating and professional. I had her embroider my daughter’s lunch bag, and she did a fantastic job! I would definitely..."
"We called John, after making numerous calls to other techs. All of the others didn't even bother to pick up the phone. we told him our machine type and our problem and he dealt with us immediately. No waiting, no scheduling an appointment. And the help was remarkable---John walk me..."
"Excellent service and we couldn't be happier. They went above and beyond, finding the issue when no one else could. Pricing was very fair and we will definitely be going back if we encounter any other issues!"
"Recently I had John Echlin from Dr. DTG stop by to work on our embroidery machine. We have had 2-3 other technicians try to fix it without any success. John did a great job and knew exactly what was wrong and fixed it quickly. He was very fair and efficient...."
"I would highly suggest to visit this company for all your machine embroidery needs. Customer service is outstanding, quick response, always fully stocked, and quick shipping."
"Thank you Mr. John Achlin for Fixing my Equipment, the Machines are Working Perfectly, like Brand New!!! , with no Thread Breaks and Silky Embroidery! Your magic is Unmatchable Sir!!!"
"Excellent customer service. I was able to speak with the owner, he very knowledge with DTG machine and software."
"Best place to purchase embroidery supplies. Even w coupon at joannes you cannt bet these prices and the service is awesome Mary is the best"
"I bought an embroidery machine from them. I'm very happy with my purchase. Thank you, John and Mary."
"I couldn’t be happier with my Embroidery Machine purchase, being affiliated with DrDtg&Embroidery Is a huge step for my business. John is a great person that takes care of every client as if you were family. ISS 2026 was great experience I can’t wait for delivery and Training."
"If you need anything embroidered go to Dr DTG. The owner, Mary, is very kind and welcoming, and will take the time to get to know customers. She is very accommodating and professional. I had her embroider my daughter's lunch bag, and she did a fantastic job! I would definitely..."
"John @ Dr. DTG Is Wonderful. He sold us a couple of amazing DTG printers, and also carries all the inks and pre-treatments for DTG printing. He also fully services our machines in the event of any problems. You won't regret doing business with Dr. DTG."
"Amazing customer service"
"Working with John and Mary has been such a pleasant experience, at first I had only purchased one machine but soon after became so busy that I was in the market for a 2nd machine! I highly recommend giving them a call if you are in the market for an..."
"By far this is the best embroidery company I have ever been to and I have been to many! It started with a demonstration of the machine I was interested in. John is so patient and explain everything as he walk you through the embroidery machine functions. Before you purchase..."
"If you need anything embroidered go to Dr DTG. The owner, Mary, is very kind and welcoming, and will take the time to get to know customers. She is very accommodating and professional. I had her embroider my daughter’s lunch bag, and she did a fantastic job! I would definitely..."
"We called John, after making numerous calls to other techs. All of the others didn't even bother to pick up the phone. we told him our machine type and our problem and he dealt with us immediately. No waiting, no scheduling an appointment. And the help was remarkable---John walk me..."
"Excellent service and we couldn't be happier. They went above and beyond, finding the issue when no one else could. Pricing was very fair and we will definitely be going back if we encounter any other issues!"
"Recently I had John Echlin from Dr. DTG stop by to work on our embroidery machine. We have had 2-3 other technicians try to fix it without any success. John did a great job and knew exactly what was wrong and fixed it quickly. He was very fair and efficient...."
"I would highly suggest to visit this company for all your machine embroidery needs. Customer service is outstanding, quick response, always fully stocked, and quick shipping."
"Thank you Mr. John Achlin for Fixing my Equipment, the Machines are Working Perfectly, like Brand New!!! , with no Thread Breaks and Silky Embroidery! Your magic is Unmatchable Sir!!!"
"Excellent customer service. I was able to speak with the owner, he very knowledge with DTG machine and software."
"Best place to purchase embroidery supplies. Even w coupon at joannes you cannt bet these prices and the service is awesome Mary is the best"
"I bought an embroidery machine from them. I'm very happy with my purchase. Thank you, John and Mary."
"I couldn’t be happier with my Embroidery Machine purchase, being affiliated with DrDtg&Embroidery Is a huge step for my business. John is a great person that takes care of every client as if you were family. ISS 2026 was great experience I can’t wait for delivery and Training."
"If you need anything embroidered go to Dr DTG. The owner, Mary, is very kind and welcoming, and will take the time to get to know customers. She is very accommodating and professional. I had her embroider my daughter's lunch bag, and she did a fantastic job! I would definitely..."
"John @ Dr. DTG Is Wonderful. He sold us a couple of amazing DTG printers, and also carries all the inks and pre-treatments for DTG printing. He also fully services our machines in the event of any problems. You won't regret doing business with Dr. DTG."
"Amazing customer service"
"Working with John and Mary has been such a pleasant experience, at first I had only purchased one machine but soon after became so busy that I was in the market for a 2nd machine! I highly recommend giving them a call if you are in the market for an..."
"By far this is the best embroidery company I have ever been to and I have been to many! It started with a demonstration of the machine I was interested in. John is so patient and explain everything as he walk you through the embroidery machine functions. Before you purchase..."
"If you need anything embroidered go to Dr DTG. The owner, Mary, is very kind and welcoming, and will take the time to get to know customers. She is very accommodating and professional. I had her embroider my daughter’s lunch bag, and she did a fantastic job! I would definitely..."
"We called John, after making numerous calls to other techs. All of the others didn't even bother to pick up the phone. we told him our machine type and our problem and he dealt with us immediately. No waiting, no scheduling an appointment. And the help was remarkable---John walk me..."
"Excellent service and we couldn't be happier. They went above and beyond, finding the issue when no one else could. Pricing was very fair and we will definitely be going back if we encounter any other issues!"
"Recently I had John Echlin from Dr. DTG stop by to work on our embroidery machine. We have had 2-3 other technicians try to fix it without any success. John did a great job and knew exactly what was wrong and fixed it quickly. He was very fair and efficient...."
"I would highly suggest to visit this company for all your machine embroidery needs. Customer service is outstanding, quick response, always fully stocked, and quick shipping."
"Thank you Mr. John Achlin for Fixing my Equipment, the Machines are Working Perfectly, like Brand New!!! , with no Thread Breaks and Silky Embroidery! Your magic is Unmatchable Sir!!!"
"Excellent customer service. I was able to speak with the owner, he very knowledge with DTG machine and software."
"Best place to purchase embroidery supplies. Even w coupon at joannes you cannt bet these prices and the service is awesome Mary is the best"
"I bought an embroidery machine from them. I'm very happy with my purchase. Thank you, John and Mary."
Get repair support from a team that understands embroidery production from machine sales to service.
Serving embroidery and garment printing customers since 2003 with proven equipment expertise.
A BBB Accredited Business with A+ rating for added customer confidence.
California-based inventory supports faster repairs for Xtreme Tech XTPro and Happy Japan machines.
Personalized support helps embroidery shops troubleshoot issues and protect production time.
Experienced guidance for embroidery owners and garment decorators.
Owner
John Echlin is the founder and Owner of Dr. DTG (Energia LLC), a premier embroidery and garment printing company he has led since its founding in 2003. With over 20 years of industry experience, John has built Dr. DTG into a BBB Accredited, A+-rated business and earned Master Distributor status for Isacord Thread, one of the most trusted embroidery thread brands in the world. Guided by his Christian faith and entrepreneurial vision, John is deeply committed to empowering aspiring business owners and entrepreneurs to launch successful online ventures with confidence. He oversees a comprehensive range of services including DTG printing, embroidery machine sales, and personalized repair support, ensuring every customer receives an exceptional, hands-on experience from start to finish.
Dr. DTG provides service rates on inquiry because cost depends on the machine make, model, serial number, symptoms, parts needed, and whether the work is on-site or return-to-depot. To get a quote, call 714-770-0969 or submit a repair ticket with details about the issue, error codes, recent maintenance, and machine condition.
Talk with Dr. DTG about your machine issue today.
Dr. DTG supports embroidery equipment owners nationwide, with drive-out service from Brea for Southern California customers.
USA
Service Area
Southern California
On-Site Repair
4.5 Stars
Google Rating
Call to confirm on-site or depot repair options.
Accredited trust signal for customer confidence.
Premium thread expertise for embroidery professionals.
Over two decades of industry experience.
Tell Dr. DTG what is happening with your machine, and the service team will review your details, explain next steps, and provide repair guidance.
For immediate assistance, feel free to give us a direct call at 714-770-0969. You can also send us a quick email at info@drdtg.com.
For immediate assistance, feel free to give us a direct call at 714-770-0969. You can also send us a quick email at info@drdtg.com.