5 Year Warranty

Highland Embroidery Machine Warranty

 

The quality, durability and performance of Highland embroidery machines and chenille machines is evident in our unbeatable five year warranty. We stand behind every machine we sell.

This warranty applies to all new Highland embroidery machines and Highland chenille machines sold by Dr DTG & EMB.

5 Year Coverage

Drive Train Components including Bushings, Bearings, Cams, Gears, Pulleys, Sprockets, Belts, Chains, Shafts, Drive Cables, and Frame Drive Rails.

3 Year Coverage

Electrical Components including Wiring Harnesses/Cables, Motors, Solenoids, Switches, Sensors, Rotary Encoders, Fans, Noise Filters, Transformers, Light Fixtures, Printed Circuit Boards/Cards, Controller, Disk Drives, Rotary Encoders, and Potentiometers.

Exclusions

This warranty covers defects encountered during normal use and does not apply to damage or failure due to: abuse, misuse, neglect, accidental damage, or acts of God, failure to follow the operating and maintenance instructions provided, improper maintenance or lubrication, improper adjustments or modifications to the machine, the installation or use of non-approved parts or accessories. This warranty does not apply to: consumable and/or expendable components, including, but not limited to needles, bobbin cases, bulbs, fuses, air filters, needle bar reciprocators, plastic spiral bevel gears, etc.; losses or damage to goods, or other property damage arising out of the use, misuse, or inability to use the machine; shipping of warranty parts; travel expenses incurred while providing services pursuant to this warranty.